A LITTLE HELP FROM KALLINZ
Your questions, answered.
Helpful details for choosing your skincare, checking an order and making the most of your routine.
Prefer a personal answer?
Send our team your question. For an existing order, include your order number so we can help you more quickly.
Contact our teamhelp@kallinz.comWhich KAllinz products should I start with?
Choose the wand or serum individually, try a mask moment, or explore a bundle. The Advanced Skincare Kit includes the wand and serum; the complete Skincare Collection adds face sheet masks and eye masks. Explore the range.
What is the difference between the two bundles?
The Advanced Skincare Kit contains the Anti-Aging Wand and a 30 mL Ageless Potion. The complete collection also includes all eight face sheet mask formulas and a 20-piece Golden Gaze Eye Mask set. Both offer a choice of wand color.
Do you offer free worldwide shipping?
Yes, our published policy offers free worldwide shipping. Current delivery estimates are 8–12 business days, with some destinations taking up to 15. Processing and regional details are in the shipping policy.
How do I track my order?
Once your order ships, you will receive an email confirmation with tracking information. You can also open order tracking or email help@kallinz.com with your order number.
How does your 60-day return policy work?
Our published policy gives you 60 days after receiving your order to request a return. Email help@kallinz.com before sending products back so we can provide the return instructions. Read the full return policy.
Where can I find product directions and ingredients?
Each product page has details, directions and product-specific FAQs. For the current formula and complete directions, also check the packaging and guide supplied with your product. Contact our team if you need a hand.
Which currency are prices shown in?
Our store prices are shown in USD. Select a product option to see the price and compare-at price for that exact variant.